Accessibility Guide

Here at Madame Tussauds Sydney we welcome all and strive to make our attraction as accessible as possible to all of our guests.

The following information is designed to answer any questions you may have on your upcoming visit to Madame Tussauds Sydney.

You may also find answers to more questions via our Frequently Asked Questions page.

Visitors with Reduced Mobility

Madame Tussauds Sydney is wheelchair, pram and mobility-impaired friendly throughout our zones. The attraction itself is only one level providing an easy directional flow as you journey through. 

We have a small number of wheelchairs that may be borrowed from the admissions area if required. Please note that wheelchairs are on a first come, first served basis, and cannot be booked or reserved ahead of time. You will be required to leave your ID behind while you use the wheelchair.

Large motorised wheelchairs may not be able to access some areas of the attraction. Part of the attraction has uneven surfaces on the ground depending on the zone that you're in. Please mind your step at all times.

Visitors with Sensory Sensitivity

Guests with sensory sensitivity are welcome in the attraction at any time. If you would prefer your visit to be less crowded and loud, we recommend you visit during the week (outside of school holidays), or any day after 2pm.

Please note that there are varying levels of lighting, flashing, music and loud noises throughout the attraction.

Madame Tussauds Sydney offers free Escape The Noise Kits provided by the St Vincent de Paul Society. These include noise-reducing ear plugs and noise reducing ear muffs. Please speak to a staff member at the Admissions Desk to access an Escape The Noise Kit.

Visitors with Visual Impairments

Tickets

To guarantee entry, save 20% off and avoid queues, pre-book your tickets on our website via our Tickets Page here.

Alternatively, you'll find QR codes along our doors and signage via the entrance that you can scan to purchase tickets online.

One of our team members will then scan your ticket barcode on entry so be sure to have your tickets ready to scan at the entrance. 

Carers & Companions

Toilet & Family Facilities

There are accessible toilets available for your convenience which are located at the entrance to Madame Tussauds Sydney and at the start near the Australian History Zone. Changing facilities are also available. 

We would recommend visiting the bathroom before your visit to ensure you have the most enjoyable experience possible.

Seating

Transport & Parking

For information on how to get to the Madame Tussauds Sydney attraction as well as parking or public transport please visit our Getting Here page.

Support on the Day

Our team at Madame Tussauds Sydney is here to help! Be sure to visit our team at the Admissions Desk should you require any assistance on the day.

There will also be Guest Experience team members scattered throughout the Madame Tussauds Sydney attraction to support each and every guest whilst making sure that everyone has the best experience possible.

Emergency Exits

The emergency exits at Madame Tussauds Sydney are accessible and hazard free. There are audible fire alerting devices.

The assembly areas are on an accessible route and our staff are on hand to assist with evacuation requirements.

Hidden Disabilities Sunflower

Merlin Entertainments is partnering with Autism Spectrum Australia to roll out the Hidden Disabilities Sunflower Lanyard Scheme at the Madame Tussauds Sydney attraction. This program enables anyone with a hidden disability to choose whether or not they would like to be more visible, so that we can make suitable adjustments to make their visit more inclusive.

Customers can pick up a lanyard when they arrive, which indicates to our staff that they may need additional time, support or understanding. Our staff have been specially trained in understanding what a hidden disability is, how to respond appropriately to someone wearing the Sunflower lanyard and how to help modify the environment around them to be more accessible and inclusive.

Website Accessibility

Madame Tussauds Sydney recognises the need for this website to be accessible to all. We have implemented a number of features to make this website easy to use, especially for users with disabilities.

This website aims to conform to Level A standard of the W3C’s Web Accessibility Initiative’s Web Content Accessibility Guidelines. It also includes many features found in AA sites such as colour considerations and easily resizable fonts. We will continue to make improvements and make sure this website conforms to these guidelines.

Please contact us if you have questions or feedback regarding the accessibility of this site, or if you have difficulty using it.

Any Questions?

If you have any questions about Accessibility at Madame Tussauds Sydney, or any further questions ahead of your visit, please refer to the Frequently Asked Questions page where you will also find our contact details.