- Book Online & Save
- Flexible Rescheduling
- Instant e-Ticket
Manage Your Booking
To manage or view your booking, simply find the date you placed your order (check your confirmation email), click the 'Manage Your Booking' button below and follow the steps shown.
If you have any issues, please reach out to our contact centre.
Multi-Attraction Tickets
If you have a multi-attraction ticket, please make sure to book a visit date and timeslot prior to visiting.
To manage your booking, simply find the date you placed your order (check your confirmation email), click the 'Manage Your Multi-Attraction Booking' button below and follow the steps shown.
If you have any issues, please reach out to our contact centre.
Why book online?
- Best Price Guarantee: Book online in advance for the lowest prices compared to buying tickets on the day at the attraction.
- Flexibility: If your plans change, benefit from our free flexible rescheduling up to 1 hour before your visit.
- Convenience: Skip the ticket line and enjoy guaranteed entry on your chosen date with instant mobile ticketing.
Our flexible ticket guarantee
At Merlin, we understand that plans can change. That's why we offer our flexible ticket guarantee, giving you peace of mind when booking your visit. Easily adjust your plans at no additional cost for all standard and multi-attraction bookings.
Here's what our ticket guarantee covers:
- Closure of the attraction you've booked
- UK Government travel restrictions
- Inability to travel or visit
You can change your ticket dates through our booking portal, as indicated on your e-ticket. Adjust your ticket dates to a comparable day within 90 days of the original booking, up to 3 times. Plus, you can modify your booking up to 1 hour before your scheduled arrival for added convenience.
*Multi-attraction tickets remain valid for 90 days from the date of your first visit. Within this period, you can reschedule each attraction visit up to 3 times.
Please note, this guarantee applies to all standard and multi-attraction tickets but does not extend to premium tickets.
