Madame Tussauds Information & FAQs

Opening times vary. Please see full opening times here.

Please note that the attraction will still be open for guests to explore after last entry. The tour through the attraction is self-guided. It can take you approximately 90 to 120 minutes to complete your tour.

We have a cloakroom available at an additional cost.

• With 3 floors, get up close and personal with over 150 lifelike celebrity figures across 8 different zones!
• Journey through 4 totally immersive experiences!
• Take a trip through time and discover the capital's history on the Spirit of London ride.
• Step into the Chamber of Horrors and discover London's darkest crimes...
• Entry to the Marvel Universe 4D cinema!

Unfortunately, due to security reasons we are unable to accept suitcases or large items of hand luggage into this attraction. If you arrive with these items, you can leave them in our cloakroom at an additional cost. More information can be found here.

You are unable to bring a buggy into the attraction, however this can be stored in our cloakroom at no additional cost. For small babies, we offer a baby carrier. 

Chamber of Horrors is based on some of the most infamous real crimes of the past 150 years. It features details of serious crime, violence and murder and includes real artefacts from crime scenes which some may find distressing. The recommended age is 16+ to enter this area.​

For your safety we do not recommend you enter if you have any of the following medical conditions:

• High blood pressure or a heart condition​
• Are affected by loud noises ​
• Are affected by flashing lights​
• Sensory sensitivities​
• Pregnancy

We have baby-changing facilities located at regular points within the attraction. Please ask a member of staff for the nearest baby changing facilities on your visit.

We are now a cashless attraction. Please be ready to make on-site payments using a 'contactless' bank card.

Madame Tussauds London is a self-paced walk-through attraction, so how long your visit takes can depend on how much you would like to see, as well as how busy the attraction is. However, we usually recommend that it takes approximately 2 hours to experience all areas of the Madame Tussauds London.

Madame Tussauds London has 7 unique zones and is home to over 150 incredibly lifelike figures, from celebrities and the Royal Family to cultural icons and music legends of past and present!

You will save more on your visit by booking online in advance! Here’s why it’s the best choice:

• Lowest Price Guarantee: Booking early online ensures you get the lowest available rates, which are often significantly cheaper than the door price
• Beat On the Door Prices: Avoid higher prices at walk-up by securing your tickets ahead of time
• Guaranteed Entry: During peak times, attractions can fill up quickly. Booking in advance guarantees your spot and preferred time slot
• Best Rate Availability: Prices vary based on availability, and early booking locks in the best rates.

Visit our tickets page for the best rates when pre-booking online and secure your spot at a discounted price today!

Yes, tickets are always cheaper when purchased online than the walk-up price. Booking on the official Madame Tussauds London site offers several benefits:

• Guaranteed Entry: When you buy tickets online, you can select your preferred time slot, ensuring you have a spot reserved. Tickets purchased at the door are subject to availability and may sell out, especially during peak times
• Convenience: Skip the ticket lines and head straight to the attractions, saving you time and making your visit smoother and more enjoyable
• Change of plans? Tickets purchased online are covered by our booking guarantee and offer free rescheduling up to 1 hour before your scheduled arrival

Our peak times are busier periods at the attraction - peak days that are selling fast may be more expensive as availability is limited.

Book in advance to guarantee the best price for your tickets - prices vary and can go up as the date of your visit gets closer. Save money by booking online and you'll also be guaranteed a spot.

Pricing is subject to change based on availability.

Get the best available price when you purchase your Madame Tussauds tickets online in advance versus on the day.

Ticket prices vary depending on the time, day, and ticket type you're booking - please see our Tickets and Prices page for full details.

Pricing is subject to change based on availability.

It is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to 3 times, with the flexibility to move bookings up to 1 hours before your arrival time.

If you cannot move your booking yourself or require any further assistance with your booking, please get in touch with us here

We've made it even easier for our Merlin Annual Pass Holders to pre-book entry tickets. Click here for more information.

You can book a free carer ticket alongside your order when purchasing a standard, Fast track or multi-attraction ticket in advance from our website. You must purchase at least 1 full-priced ticket to be able to add a carer ticket to your basket.

On the day of your visit, you must present one of the following documents as proof of eligibility:

• Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
• Attendance Allowance or Carer's Allowance letter of award
• Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment and Support Allowance (ESA) Disability Students’ Allowance (DSA), or DID card (UK Disabled ID card).
• A valid Blue Badge
• In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
• Credibility’s Access Card with the carer/companion symbol
• An International Equivalent of the Above

Terms & Conditions

• Free carer tickets are only available when purchasing at least one full-priced ticket.
• The carer must be 14+ years old.
• Big Bus does not offer carer tickets. If a carer wishes to join a Big Bus tour, a standard ticket must be purchased on the Big Bus official website.